Return Policy

Once a customer has placed an Order, it cannot be modified or canceled.

Discount codes must be applied at checkout and can only be used while valid (no extensions). They cannot be applied once the order has been placed. 

Due to items selling quickly, we do not offer exchanges. We can't guarantee we will have your size available by the time we receive your return. We recommend placing a new order for the item you wish to exchange.

RETURN POLICY

14-Day Return Policy For Melba Mae

Thank you for shopping with us! We hope you love your purchase, although we understand sometimes you need to make a return. If you wish to make a return, please follow the steps below.

To start a return, please email info@melbamaeboutique.com BEFORE shipping your item(s). Please include your full name, order number, the item(s) you are wishing to return and reason for returning. We will refuse any packages sent without prior contact. 

REFUNDS

 Refunds will be issued in the form of store credit. Original shipping costs are non-refundable. You will also be responsible for paying for your own shipping costs for returning your item.

Returns must be received at our warehouse and postmarked within 14 days of the delivery date or your item(s) can not be refunded.

You are responsible for tracking your return package. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). Once approved, your refund will be processed, and a store credit will automatically be applied to your account. Once we receive your return, please allow 2-3 business days to process your return for store credit.

TO BE ELIGIBLE FOR A RETURN:

Your item must be unworn, unwashed, scent free, with no stains, with all tags attached and in the same condition that you received it.

Please Note: We will not accept items that have been washed. Please be sure to follow exact washing instructions to ensure the garment remains in good condition.

Please email info@melbamaeboutique.com with any questions or concerns! 

NON-RETURNABLE ITEMS

All sale items, jewelry, accessories, hats, Favorite Things Boxes, bralettes, bodysuits and beauty products are FINAL SALE. 

If an item is deemed final sale on our website or social media it will not be eligible for return. Any item discounted 25% or more is final sale. 

DEFECTIVE ITEMS

If you believe that you have received a defective item, please contact us at info@melbamaeboutique.com within 3 business days of receiving your order. Please include your order number and images of the issue.

Please Note: Items cannot be washed, without tags or worn when claimed as damaged.

HOW TO SHIP BACK YOUR RETURN

For clothing, you can utilize the mailer bag or box your order came in if possible. All shoes must be returned in their original shoebox (if they came in one) and placed inside an additional protective shipping box. 

 Please include your original packing slip with your return order.

RETURN ADDRESS

Once you have been in contact with us about your return (email info@melbamaeboutique.com), we will provide you with our return shipping address. 

LOCAL RETURN DROP OFF

Once you have first been in contact with us about your return, we now offer a local return drop off in Bluff City. Once you have emailed us, we will give you return drop off location, instructions and the available return times. 

Returns may NOT be brought back to Country Folk. This is solely a pickup location. 

Thank you,

Melba Mae Boutique